Contact information
Contact us
We are a small team and we answer our own email. Write to us and a real person replies within 24 hours, 7 days a week.
- Email: support@shapercore.com
- Store: ShaperCore — shapercore.com
- Hours: We read email every day, including weekends.
What to include
If your question is about an order, include your order number. It is in your confirmation email and starts with a #. That one detail lets us answer in a single reply instead of three.
Quick answers
- Where is my order? Check the tracking link in your shipping email first. If tracking has not moved in 5 business days, email us.
- Wrong size? We exchange sizes free for 60 days and cover the return shipping on the swap.
- Need to cancel or change an order? Email us within 12 hours of ordering and we will catch it before it ships.