Track My Order
Where your order is
Every order gets a tracking link by email the moment it ships. That email is the fastest way to see where your parcel is — check your inbox for a message from ShaperCore, and check your spam folder too, because shipping notifications land there more often than they should.
The normal timeline
| Stage | How long |
|---|---|
| We pack your order | 1–2 business days |
| Delivery — United States | 5–10 business days |
| Delivery — Canada | 7–14 business days |
| Delivery — rest of the world | 10–21 business days |
Business days do not count weekends or public holidays.
Tracking has not updated yet
This is the most common thing people write to us about, and it is almost always fine.
It takes 24 to 48 hours after you get the email before the carrier scans the parcel into their system. Until that first scan, the link will look empty or say the label was created. That is normal and does not mean the parcel is lost.
If tracking has not moved for 5 business days, that is worth chasing. Email us and we will either get an answer from the carrier or send you a replacement.
I never got a shipping email
- Check your spam and promotions folders.
- Check the email address on your order confirmation — a typo there sends everything to the wrong inbox.
- If it has been more than 2 business days since you ordered, email us.
It says delivered and it is not here
Carriers occasionally scan a parcel as delivered a little early, or leave it somewhere unexpected. Before you write to us:
- Check around the property — porch, side gate, behind bins.
- Ask anyone else at the address.
- Check with immediate neighbours.
If it has not turned up 24 hours after the delivery scan, email us and we will sort it out.
Changing an address
Email us within 12 hours of ordering and we will correct the address before it leaves. After it has shipped, carriers will not let us reroute it.
Email us
Write to support@shapercore.com with your order number — it starts with a # and is in your confirmation email. Including it means we can answer in one reply instead of three.
A real person reads it and replies within 24 hours, 7 days a week.
Still need a hand?
Email support@shapercore.com and a real person replies within 24 hours, 7 days a week.